How Can We Assist You?
Owned and operated by Sauna Then Plunge, our team is ready to help with product questions, order details, or guidance on building your home thermal sanctuary.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items such as saunas and cold plunge tubs may include additional delivery coordination details sent to your email after dispatch.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and carrier details. You can use that tracking number on the carrier's website to monitor your shipment in real time as it makes its way to you.
What is your return policy?
We offer 30-Day Returns on eligible items. If a product does not meet your expectations, please refer to our Return Policy page for complete details on eligibility, condition requirements, and the return process.
Can I exchange a product for a different model?
We are happy to help facilitate exchanges within our return window. Please contact us by email or phone so we can walk you through available options and coordinate the exchange for the sauna, cold plunge, or accessory that better suits your space and routine.
What type of sauna is right for my space?
The best fit depends on your available space, preferred heat experience, and power supply. Infrared saunas offer a lower-temperature, deep-warmth session and typically require a standard outlet, while traditional saunas deliver a classic high-heat environment. Reach out and we can help you find the right match for your home.
Do cold plunge tubs require special installation?
Most cold plunge tubs are designed for straightforward setup by the customer, with detailed instructions included. Requirements vary by model, so we recommend reviewing the product specifications for electrical and drainage needs before purchasing. Our team can answer any specific questions about a particular unit.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment to You
Timely Responses
We aim to answer every inquiry within one business day so you can plan your wellness space with confidence.
Secure and Private
Your personal information is protected with industry-standard encryption throughout every interaction with our store.
Curated Selection
Every sauna, cold plunge, and red light therapy panel is carefully vetted for craftsmanship, materials, and long-term performance.
30-Day Returns
If a product is not the right fit for your space, our return policy is designed to make the process straightforward.
